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ITIL Gains Clout In The Land Of Oz

Information Technology Infrastructure Library (ITIL) isn't exactly the sexiest of technology topics but local interest has been running hot making Australia a leader in global adoption.
Oct 30, 2004

ITSM Watch Staff

In the next two years Australia will overtake European nations in ITIL adoption but the Meta Group is warning local organizations they need a firm understanding of the framework to ensure implementation is successful.

Like the CMM (Capabilities Maturity Model) for application development, ITIL is a set of best practices and standard methodologies for core IT operational processes and a best-practice template that can be applied across most IT environments.

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