ITIL Gains Clout In The Land Of Oz
Information Technology Infrastructure Library (ITIL) isn't exactly the sexiest of technology topics but local interest has been running hot making Australia a leader in global adoption.
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In the next two years Australia will overtake European nations in ITIL adoption but the Meta Group is warning local organizations they need a firm understanding of the framework to ensure implementation is successful.
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Like the CMM (Capabilities Maturity Model) for application development, ITIL is a set of best practices and standard methodologies for core IT operational processes and a best-practice template that can be applied across most IT environments.