It's Official - ITIL Will Be Updated
The UK Office of Government Commerce, OGC, and the IT Service Management Forum International (itSMFI) announced today that the IT Infrastructure Library, ITIL. , which is best practice guidance in IT Service Management, is to be updated to better meet business needs.
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The OGC and itSMFI (IT Service Managment Forum International) recognized the need to keep the guidance up to date by ensuring that it meets user needs in today's global business environment, whilst remaining equally applicable and useful to small organisations. The update will focus on easier implementation and improved business benefits from the use of ITIL and associated services.
OGC and itSMFI are working together to consult UK and overseas public sector users, corporate and business users and suppliers globally. itSMFI will additionally seek feedback and coordinate responses from their members in over 27 countries. The two ITIL Examination Institutes, EXIN and ISEB, will organise responses from the training community.
To ensure the views of the ITIL community are fully taken into account, OGC and itSMFI are embarking on a major, open consultation exercise to help them identify and prioritise improvement areas.