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Integration Requires Business/IT Alignment

As best-practices enterprise application integration continues to evolve, integration and business/IT alignment continue to challenge telecom carriers.
Mar 1, 2005

ITSM Watch Staff

Everybody likes to talk about the weather, but nobody wants to do anything about it.

The same axiom could be applied to U.S. insurers' approach to customer service. Most insurers will declare that customers represent the lifeblood of their business, but what are they doing about it?

The proliferation of siloed databases across organizations-compounded by multiple systems and processes-inhibits insurers' ability to quickly identify cross-sell and up-sell opportunities and provide quality customer service.

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