ITSM May Be The Holy Grail
There is a quiet revolution going on across IT organizations toward maturity via process-based frameworks, such as those prescribed for service management. IT Service Management may be the holy grail for once and for all aligning technology with business.
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IT faces a higher burden of proof demonstrating its value now than ever before; a shift from a cost-centric view of IT's potential to a realization that IT can transform business processes, outsourcing, and technological innovation.