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Pink Elephant Announces 2007 ITIL Awards

State of North Carolina and employees of Allstate, Capital One, and ACC all winners.
Mar 8, 2007

ITSM Watch Staff

ITIL consultancy Pink Elephant announced Tuesday the winners of its 2007 ITIL Awards. The awards, presented at the organization’s 11th Annual International IT Service Management Conference and Exhibition February 18 – 21, 2007 in Las Vegas, honor the best in four categories: ITIL Project of the Year, ITIL Practitioner of the Year, ITIL Certification Student of the Year and ITIL Case Study of the Year.

ITIL Project of the Year: This award was presented to the State of North Carolina based on the following criteria: The ITIL initiative is a clearly defined project with dedicated management; the project start date occurs at least six months before the conference; the project has clearly documented and communicated goals and objectives; the project has a demonstrated and significant commitment to ITIL best practices with involvement of certified staff; and the project has documented and measurable benefits.

Past winners include Domtar, Inc. and the BMO Financial Group.

ITIL Practitioner of the Year: This award was presented to Allstate Insurance’s Cathy Kirch based on the following criteria: The individual shows a significant commitment to ITIL best practices; the individual began his/her ITIL involvement at least six months before the conference start date; the individual is committed to sharing knowledge about ITIL outside of his/her organization; and the individual works for a practitioner organization.

Past winners include John Wink of Microsoft Canada and Mark Diamond of Safeco.

ITIL Certification Student of the Year: This award was presented to Johnny Cox, Service Desk Team Leader, ACC. This award is given to the individual with the highest exam score in the ITIL Service Manager course — the most advanced level of ITIL education involving a high degree of commitment from the student.

Successful completion of the course requires a demonstrated knowledge of the goals, benefits and challenges of the Service Support and Service Delivery processes, and the integration points between those processes. International examination institutions provide nominations for this award.

ITIL Case Study of the Year: This award was presented to Catherine McGregor, Department Manager of Process Support Services, BMO Financial Group and Stacy Prescott, Process Strategy Manager, Capital One.

This award revolves around the delivery of a case study at the annual conference that demonstrates concrete examples of successful ITIL implementation. The award is determined by conference attendees.

Past winners include Liberty Insurance and Universal Weather and Aviation.

“For years, Pink Elephant has worked diligently to increase awareness of ITIL’s best practice framework on a global scale,” said George Spalding, Pink Elephant vice president, in a statement. “Part of this work has included the introduction of an awards program to further illustrate and promote ITIL’s benefits. While competition was fierce, this year’s winners truly exemplify the best ITIL has to offer. Congratulations to all.”

Companies and individuals may now submit nominations for either ITIL Project of the Year or ITIL Practitioner of the Year for the 2008 ITIL Awards. A nomination form is available on Pink Elephant’s website at and must be submitted by December 14, 2007.

Case study speaker proposals are also being accepted and details are available on the website. For more information about the 2008 conference, call 1-888-273-PINK.

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