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HDI Featured Speaker Announced

Touchpaper top executive to be featured speaker at Help Desk Institute 2007 Annual Conference.
Apr 18, 2007

ITSM Watch Staff

Touchpaper announced today that Graham Ridgway, CEO, Touchpaper, will be a featured speaker at the HDI (Help Desk Institute) 2007 World Conference on Customer & IT Technical Support. Graham Ridgway will also participate in the panel discussion - Solutions Unplugged: ITIL Enabling Tools, on Tuesday, May 01, 2007 from 3:00 PM - 4:00 PM, along with other industry executives from BMC, CA, and FrontRange Solutions.

The panel will discuss key criteria to help organizations identify and select tools that facilitate ITIL best practices, business benefit, and process changes at the service desk.

The company will also discuss a Touchpaper survey of CIOs that calls for a clearer definition of what organizations can expect to achieve from ITIL V3.

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