itSMF UK Publishes Free "Littler ITIL"Get a copy of a new, light-weight overview of ITIL v3.
itSMF UK, in association with the Best Management Practice Partnership, today published An Introductory Overview of ITIL V3.
This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards; an ideal companion to the ITIL Service Lifecycle.
To receive your free copy, contact firstname.lastname@example.org, with Introductory Overview in the subject line of the message, or get a copy at the itSMF UK Conference. Please visit our stand for multi-copy options.
The guide is also available as a free dowload.