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APMG to Launch New ITIL v3 Qualification

Training to begin for service catalog qualification in late 2009, early 2010.
Jun 16, 2009

ITSM Watch Staff

APMG-International (APMG) announced Tuesday the release of a Qualification for Service Catalog. The qualification, initiated by market leaders newScale, headquartered in San Francisco and Pink Elephant in Toronto, Canada, has been developed over the last several months and is the second complimentary qualification for the ITIL Qualification Portfolio.

The service catalog qualification was subject to independent review and scrutiny by the International Qualifications Committee of itSMF International, the leading Service Management movement with 52 different chapters.

"The importance of an accurate service cataloge cannot be underestimated. Candidates can now gain a recognized qualification in this discipline whilst working towards their ITIL expert certification," said Colin Rudd, itSMFI director of Professional Qualifications and Certifications, in a press release.

Service uncatalogued is a new qualification that looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfillment. Service uncatalogued also looks at ways to help reduce cycle time. Implementing work flow can reduce the time it takes to fulfill services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.

"The service catalogue is the engine that drives IT Service Management and we are delighted to support the launch of a global certification program establishing professional credential for this core process. Based on our experience, organizations are saving millions of dollars a year through effective service catalog and this will be critical for organizations as we move out of recession," said Rodrigo Flores, CTO and Founder of newScale, in a press release.

The qualification will be developed over the next few months and will be trialed by Global Knowledge, headquartered in Cary, N.C, and Pink Elephant. APMG-International will be inviting training companies to apply for accreditation from September 2009 and, after a rigorous assessment process, they expect to have a number of training providers active in the market place in the last quarter 2009, first quarter 2010.

Further information on this new qualification will be available from APMG-US at the itSMF Dallas event in September and APMG-UK at the itSMF UK event in November. More information can be seen on Rodrigo Flores' and Troy DuMoulin's blogs.

Certifications, ITIL, ITSM, Pink Elephant, APMG

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