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itSMFI Chair Sharon Taylor Steps Down

Alex Kist from Holland will take over duties for now.
Dec 3, 2009

ITSM Watch Staff

Sharon Taylor notified the itSMF International board in November of her intention to officially step down as its chairperson. Ms. Taylor cited the need to meet growing personal and family commitments as the reason for reducing a number of her current commitments.

Taylor is very well known and respected in the ITSM global community and served the itSMF movement as chair for itSMF International for two years. Taylor also served on chapter boards and International itSMF committees for eight years prior to her appointment as itSMF International (itSMFI­) chair.

Within that time she led the growth of the itSMF movement, oversaw improvements to itSMFI, ensured that the governance of the organization was properly documented and updated as well as helping to support the financial viability of the company. A natural and highly competent leader, Taylor was instrumental in ensuring the success of the movement during the global economic downturn. A key achievement was creating numerous new movement initiatives and leading the successful acquisition of the itSMF trademark brand to itSMFI from the itSMF UK Chapter.

Taylor was awarded in 2008 the itSMF UK’s Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management. Sharon has stated her intention to remain active within the itSMF movement and to continue to help support its growth and success.

The International Executive Board of itSMFI as well as the chapter leaders are very saddened to see Taylor depart but fully respect and support her decision. They acknowledge her dedication, commitment and contribution to the itSMF and wish her every success for the future. The International executive Board welcomes Alex Kist from Holland as its new Chairman, pro tem. Alex is currently vice chairman of the organization and will hold the post until a new chairman is identified in January 2010.

management, support, acquisition, international, service management

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