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ITSM News Round Up for November 2010, Part II

News, awards and joint ventures -- We trawl through the ITIL headlines so you don't have to!
Dec 1, 2010

Elizabeth Harrin


ITIL in Space … almost

Linium, the solutions-based IT consulting firm headquartered in Albany, New York in the US, has come up with an innovative way of spreading the word about ITIL. You can experience first-hand "how the very same ITSM best practices that result in improved business performance and profitability brought the Apollo 13 astronauts home safely" using an interactive, Apollo 13 mission simulator. After the "mission" you'll review ITSM best practices in configuration management, problem management, service level management and change management.

The Linium team will be at the historic Fernbank Museum Atlanta, Georgia, on December 7th. Book your space (get it?) via their website, or if you can't make it to the simulation, you can see a sneak preview video of it here.

Service-now.com Wins Business IT Innovation Award

Service-now.com, the fastest-growing IT management software company according to the 2010 Inc. 500 list, collected an award on November 18th for Business IT Innovation of the Year. Executives at Service-now.com joined a host of industry achievers at the black tie UK IT Industry Awards in London. Organized by BCS, The Chartered Institute for IT and in association with Computing magazine, the awards recognize the contributions of individuals, projects, organisations and technologies that have advanced information technology during the past 12 months.

Service-now.com was commended for its commitment to a powerfully simple approach to enterprise IT management. In addition, Service-now.com received high marks for agile development of its IT service management (ITSM) platform in the cloud and its focus on helping customers be more innovative and provide better, highly available IT services to the business. The judges were also impressed by the compelling business model and strong growth of the company.

"This has been another exceptional year for the Awards, with winners drawn from a wide range of industries, once again highlighting that IT is truly embedded in our society and brings tremendous benefits to all aspects of life from industry, healthcare through to entertainment and security," said David Clarke, chief executive officer of BCS.

Manage Across the Clouds: New Solution from FireScope

FireScope, an IT service management solutions company headquartered in Huntington Beach, California in the US (with offices in Sydney, New York, Dallas and London), has announced a new solution to fix that troublesome "too many clouds" problem.

"While cloud management solutions have been around, they all fail to connect the dots in two important ways," said Mark Lynd, President and COO of FireScope. "Firstly, they fail to link on-premise infrastructure to cloud-based resources, forcing a fragmented view of infrastructure performance. This is a huge mistake as most progressive organizations are taking a hybrid approach to the cloud."

Hybrid cloud architectures is a fancy name for when companies have some of their services hosted in on-demand public clouds and some on-premise solutions. FireScope's approach to managing these hybrid clouds (imaginatively called Cloud Management Strategy) involves treating everything as a single business service. The service delivery team can then monitor performance across a customizable dashboard, regardless of vendor or technology. This is definitely a technology to watch.

Systalians Deploys CA Technologies for ITIL

Systalians is the IT branch of French pension and insurance company Reunica. Effectively run as an external service provider, Systalians has 450 staff and provides IT services to Reunica. Still with me? Systalians has implemented a complete range of CA Technologies solutions to provide it with an integrated approach to IT management and support the ITIL adoption at the company. It seems to be going well.

"The integrated solutions of CA Technologies helped us improve our quality of service, efficiencies and IT cost control, even though Reunica has doubled its number of users in the past five years," said Jean-Cyrille Frichot, IT Production Manager at Systalians. The efficiencies achieved have allowed Systalians to incrementally add new applications and integrate new data from Reunica's merger activities with no exponential increase of IT costs, he added.

Accenture and BMC Software Working on New Partnership

Accenture and BMC Software will be working together on an "integrated IT service management solution" that sounds to ITSMWatch.com like software plus some consulting time thrown in. Based on BMC Atrium Configuration Management Database, BMC Remedy IT Service Management Suite and Accenture technology consulting services, the combined offering aims to give companies a view of how their IT systems are performing and help them do it more cheaply. The agreement between Accenture and BMC Software sees the two companies working on packaging up ITSM software as well as providing consulting services to clients.

"Many of our clients are challenged by the increasing complexity of IT and the business services that IT supports," said Rockwell Bonecutter, senior executive and Global Lead for Accenture Alliance Channel Management. "Governance and compliance requirements are escalating rapidly, and the demand for an integrated view of business process management has never been greater. This expanded relationship combines the power of BMC Software's solutions with Accenture's proven expertise in technology consulting services and represents a big opportunity for both companies to deliver even more value to our clients."

BMC, Accenture, FireScope, Service-now, Linium

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