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ITSM News Round Up for January 2011, Part I

Looking for a new job? Things are looking up in this week's roundup.
Jan 12, 2011

Elizabeth Harrin


Get a new job in 2011

CV Screen, the specialist IT recruitment agency with offices across the UK, reports a significant rise in the number of registered IT vacancies. Is confidence coming back to the IT market?

"2010 has been a real turning point for the IT jobs market," said company spokesman Matthew Iveson. "We were hopeful that the economic climate would improve over the course of the year and the figures show that this has indeed been the case."

So if you are looking for a new job to start the new year, now is as good a time as any to make the move. However, Iveson warns against thinking that there will be new jobs around every corner in 2011.

"We anticipate that inflation, VAT increases, pay freezes within many organizations and the typical New Year blues will all contribute to a lot of movement in the IT jobs market in 2011," he said. "With wage inflation still fairly static candidates should consider their commuting costs, roles which offer home working and ideally some training to compensate for the fact that many organizations are still not able to offer pay increases."

Pink Elephant Acquires ServiceSphere

ServiceSphere is an IT innovator in the emerging and ever-growing area of social networking.

The acquisition includes the creation of a new role, Digital Engagement director, which is being filled by the founder of ServiceSphere, Chris Dancy.

"We're very excited about this opportunity and welcome Chris and ServiceSphere's customers into the Pink family," said Pink Elephant's President, David Ratcliffe, who also said that the acquisition is a solid fit with the company's vision for the future. "Once regarded as a fad, more and more organizations are integrating social networking into their strategies, and the implications for IT are significant. Should IT organizations follow their customers in this area, or lead?

"At Pink we believe that IT organizations really need to step up with knowledge and guidance on the opportunities - and risks - provided by social networking. With this acquisition, we aim to build upon Chris Dancy and ServiceSphere's success by exploiting multiple social networking platforms for the benefit of all parties in the ITSM community - practitioners as well as suppliers."

It remains to be seen how the ServiceSphere offering will integrate with Pink's other services, but Dancy, who founded ServiceSphere in 2008, is upbeat about it. "I feel it was time to expand more globally into the IT community," he said. "Pink Elephant has always been a worldwide industry leader and now I'll be able to reach a much wider audience to help companies transform the way they do business through collaborative media."

Australian awards for Macanta

An ITSM consultancy director at Australian firm Macanta Consulting has won an entrepreneurial award from Anthill Magazine.

"5over50" is an Anthill initiative launched in mid-2010 as an offshoot of its popular "30under30" awards. It recognises Australian entrepreneurs over age 50 who have started a new business in the past five years. Macanta Director Breed Lewis took home one of the prizes.

Lewis isn't the only Macanta Consulting Director to win something recently. Last month Karen Ferris was awarded the credential of Fellow by the Professional Recognition for IT Service Management programme. There are five levels of accreditation in priSM, the fifth being Fellow which is reserved for senior professionals who have been recognised for making a significant contribution to the service management profession and its body of knowledge.

Lewis and Ferris only started their ITSM business in the last few years. It offers services like ITSM services and ITIL consulting from their office in Melbourne.

Elizabeth Harrin is Computer Weekly's IT Blogger of the Year 2010. She is also director of The Otobos Group The Otobos Group, a business writing consultancy specializing in IT and project management. She's the author of "Social Media for Project Managers " and "Project Management in the Real World". She has a decade of experience in IT and business change functions in healthcare and financial services, and is ITIL v3 Foundation certified.

ITIL, ITSM, IT hiring

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