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Selling the case for IT Service Management, Part II
ITIL Article Published Oct 28, 2010
ROI is not the end-all, be-all of buidling your business case for IT service management, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ROI, ITIL, ITSM, Consulting-Portal, business case
Moving Beyond RACI in ITIL v3, Part II
ITIL Article Published Sep 18, 2009
While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch guest columnist D'Arcy McCallum of Consulting-Portal strives to clarify in part two of this two-part series.
Tags: IT management, RACI, ITSM, Consulting-Portal, Accoutability
Moving Beyond RACI in ITIL v3
ITIL Article Published Sep 11, 2009
While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch columnist David Mainville of Consulting-Portal strives to clarify in part one of this two-part series.
Tags: Project management, RACI, ITSM, ITIL v3, Consulting-Portal