Home» Tags» index
More articles related to Global Knowledge
How to Get Started with ITIL Incident Management
ITIL Article Published Jul 9, 2010
Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Tags: Global Knowledge, ITIL, ITSM, Marquis, incident management
Social Media for ITSM: Adapt or Perish
ITIL Article Published Oct 9, 2009
The implications of social media to IT service management are nothing short of profound, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Tags: Facebook, services, voice, Reddit, Global Knowledge