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ITIL Still Needs to Embrace the Collective

In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England.
Tags: Web 2.0, OGC, IT Skeptic, COBIT, MOF

ITIL v3: Still No Rush

Three years on and there's still no compelling reason to switch to ITIL v3, writes ITSMWatch columnist Rob England, a.k.a. The IT Skeptic.
Tags: upgrading, ITIL v3, IT Skeptic, ITIL v2, no rush