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Implementing ITIL Using Agile

Is agile really the way to implement ITIL? ITSMWatch investigates.
Tags: ITIL, ITSM, IT/Biz Alignment, ITIL Expert

New Complementary Qualifications Scheme Benefits Murky

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.
Tags: certification, ITIL, ITSM, ITIL Expert