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Disruptive Tech Drives Need for Configuration Management

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group.
Tags: CMS, CMDB, ITIL/ITSM, K2 Solutions Group

The Wheel Evolved -- So Too Must Your CMDB/CMS, Part I

Good things take time, but there must be value along the way, writes ITSMWatch guest columnist Carlos Casanova of K2 Solutions Group.
Tags: CMS, CMDB, ITIL, ITSM, K2 Solutions Group