More articles related to Spafford
Breaking Down Silos - An ITIL Imperative
IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, process improvement, silos
How to Improve Incident Response Times
ITIL v3 provides two avenues to do this, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, incident management, Event Management
How to Set Up and Manage a Definitive Media Library
Is the ITIL Fad Fading?
The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT/Business Alignment, process improvement
Say What ... Changed? (aka, How'd That Happen?!?)
Having a better understanding of what changed aids not only IT operations but also information security and reduces risk, writes ITSMWatch columnist George Spafford.
Tags: CIO, change management, CMDB, Spafford, risk
Are You Getting Value from ITIL?
For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT value, service management
How to Mitigate the Risk of Failed Changes, Part II
Success is based on stated change objectives, writes ITSMWatch columnist George Spafford.
Tags: change management, ITIL, ITSM, Spafford, risk
How to Mitigate the Risk of Failed Changes, Part I
So long as change processes are ignored risk will be ignored, too, writes ITSMWatch columnist George Spafford.
Tags: change management, ITIL, ITSM, Spafford, risk
Why Event Management Matters
Getting a handle on Event Management has a lot of benefits, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: ITSM, Spafford, Pepperweed, Event Management, MTTR
Using the Service Desk as a Single Point of Contact
Extending the IT service desk to handle more than just IT calls will net real business benefit, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: Best Practice, Spafford, service desk