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The Cynical Side of ITSM - Why the Backlash?

By David Mainville -

ITIL Article Published Apr 28, 2010

Too many 'silver-bullet' expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ITSM, service management, Consulting Portal, backlash, silver bullet

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