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Process Automation a Key to Business Value
IT Service Management News Article Published Oct 17, 2014
IT professionals say expanding process automation throughout an organization yields clear business benefits.
Tags: process automation software, best practices, ITSM, IT service management, business processes
IT Service Management No Longer Just an 'IT Thing'
IT Service Management News Article Published Sep 22, 2014
ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow