More articles related to buy-in
Chicken Soup for IT Service Management Soul
Remember, it's people with all their failings and surprises that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in
Selling the case for IT Service Management, Part I
Who Owns the Service Catalog? - Part II
Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in
Who Owns the Service Catalog? - Part I
Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in
7 Simple Rules for Designing a Process
Follow these straight forward steps and you too can design a process that will get buy-in, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: ITIL, ITSM, stakeholders, process design, buy-in