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ITSM News Round Up for December 2010, Part I

Did you know that C-level support isn't necessary for a successful ITIL implementation? Here's our roundup of new research and ITSM news.
Tags: HP, news, ITIL, BMC, ITSM

PinkVERIFY Launches as OGC ITIL Software Scheme Assessor

HP Service Manager 7.1 is the first product assessed and awarded Gold status.
Tags: HP, ITSM, OGC, Pink Elephant, ITIL Software Scheme

Ten Things They Don't Want You to Know About ITIL v3

Well, fifteen things actually but it didn’t sound as catchy, writes ITSM Watch columnist Rob England.
Tags: Microsoft, IBM, marketing, HP, CA