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How to Get Started with ITIL Incident Management
ITIL Article Published Jul 9, 2010
Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Tags: Global Knowledge, ITIL, ITSM, Marquis, incident management
How to Improve Incident Response Times
ITIL Article Published Jun 17, 2010
ITIL v3 provides two avenues to do this, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, incident management, Event Management
Changes, Incidents & Unintended Consequences
ITIL Article Published Feb 22, 2010
It always happens when you least expect it but there are some simple things you can do today to get away from unintended consequences, writes ITSMWatch columnist Jason Drubert of BT Consulting.
Tags: change management, ITIL, ITSM, Drubert, incident management