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itSMFI Chair Sharon Taylor Steps Down
IT Service Management News Article Published Dec 3, 2009
Alex Kist from Holland will take over duties for now.
Tags: management, support, acquisition, international, service management
Doing More with Less: IT Framework Integration
ITIL Article Published Apr 17, 2009
Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international