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itSMFI Chair Sharon Taylor Steps Down

By ITSM Watch Staff -

IT Service Management News Article Published Dec 3, 2009

Alex Kist from Holland will take over duties for now.
Tags: management, support, acquisition, international, service management

Doing More with Less: IT Framework Integration

By George Spafford -

ITIL Article Published Apr 17, 2009

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international

IT Management Daily Newsletter

Organizational Improvement Through a Best Practice Approach
Achieving IT Service Goals Through Best Practices
Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
A Fool With A Tool Is Still A Fool!
Seven Steps to Improved Incident Handling
CMDB: The Catch-All Catch Phrase
CFIA in 4 Easy Pieces
Optimizing ITSM And Data Center Implementations, Simultaneously
Causality and IT Service Management

Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
How to Set Up Successful SLAs
E-commerce and User-Centric Identity Management
ITSM And The Utility Computing Puzzle
ISO20000 and ITIL
The Role of Application Monitoring in ITIL
ITIL and the CMDB: Think Small?
Competing Vendors to Develop CMDB Standards
Easing IT Burdens with On-Demand Software

IT Vendors Need to Make ITIL Actionable
Logic Communications 'Gets' ITSM
French ITSM Terminology Officially Determined
Axios Celebrates Global First for BS15000 Certification
Gateway Book to ITIL Version 3 Has Arrived
ITSM News Round Up for October 2010
Bush Earmarks $60B for IT
ItSMF China Set Up in Beijing
itSMF and Local Interest Groups
IT Service Management Newsletter Name Change