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itSMFI Chair Sharon Taylor Steps Down

Alex Kist from Holland will take over duties for now.
Tags: management, support, acquisition, international, service management

Doing More with Less: IT Framework Integration

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international