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What Can Cloud-based IT Service Management Do for You?
IT Service Management News Article Published Aug 13, 2015
ServiceNow Express helps small businesses manage and service their IT support operations as efficiently and cost-effectively as big enterprises.
Tags: IT, IT management, small business
ITIL v3 Update: Call for Participants
IT Service Management News Article Published Nov 18, 2009
The OGC wants You!
Tags: management, IT, Office, service management, OGC
What ITIL Doesn't Cover
ITIL Article Published Jun 25, 2009
There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.
Tags: software, management, IT, ITSM, ITIL v3
Seven Tips to Rapid Service Transformation
ITIL Article Published May 15, 2009
No ITSM methodology can guarantee success, but there are ways to shorten time to implementation and ensure you get it right the first time, writes ITSM Watch guest columnist Martin Likier of Forsythe.
Tags: services, management, IT, ITIL, ITSM