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What Can Cloud-based IT Service Management Do for You?

ServiceNow Express helps small businesses manage and service their IT support operations as efficiently and cost-effectively as big enterprises.
Tags: IT, IT management, small business

ITIL v3 Update: Call for Participants

The OGC wants You!
Tags: management, IT, Office, service management, OGC

What ITIL Doesn't Cover

There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.
Tags: software, management, IT, ITSM, ITIL v3

Seven Tips to Rapid Service Transformation

No ITSM methodology can guarantee success, but there are ways to shorten time to implementation and ensure you get it right the first time, writes ITSM Watch guest columnist Martin Likier of Forsythe.
Tags: services, management, IT, ITIL, ITSM