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How to Stay Motivated on the Road to ITIL Expert

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
Tags: IT education, IT certification, IT Leadership, ITIL v3, ITIL/ITSM

Using BPMN to Enhance ITIL's Effectiveness

Modeling makes words that much more effective, writes ITSMWatch guest columnist Eddy Peters of CTG.
Tags: IT certification, IT architecture, ITSM, ITIL v3, BPMN