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How to Stay Motivated on the Road to ITIL Expert
ITIL Article Published Jan 27, 2011
You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
Tags: IT education, IT certification, IT Leadership, ITIL v3, ITIL/ITSM
Using BPMN to Enhance ITIL's Effectiveness
ITIL Article Published Jun 15, 2009
Modeling makes words that much more effective, writes ITSMWatch guest columnist Eddy Peters of CTG.
Tags: IT certification, IT architecture, ITSM, ITIL v3, BPMN