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Have the Pillars of ITIL Crumbled Further?

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.
Tags: ITIL, ISO, England, OGC, itSMF

New Certification Program Launched

itSMF USA announces Professional Recognition for ITSM (priSM) program at the itSMF Fusion Convention in Dallas, TX.
Tags: CA, ITIL, ITSM certification, priSM, itSMF