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More articles related to ITIL best practices
The Diplomacy of a Service Level Manager
ITIL Article Published Jul 2, 2009
The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.
Tags: IT Leadership, ITIL best practices, SLM, BT, Service level manager
Making the Business Case for ITIL
ITIL Article Published Jun 4, 2009
ITSMWatch guest columnists Anthony Orr of BMC and Erin Casteel of Solisma layout the the business case you can use to make ITIL a reality in your IT department.
Tags: BMC Software, ITIL, ITIL best practices, ITSM