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Implementing ITIL Using Agile
ITIL Article Published Jan 20, 2011
Is agile really the way to implement ITIL? ITSMWatch investigates.
Tags: ITIL, ITSM, IT/Biz Alignment, ITIL Expert
New Complementary Qualifications Scheme Benefits Murky
ITIL Article Published Dec 10, 2010
The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.
Tags: certification, ITIL, ITSM, ITIL Expert