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Twitter ... As an IT Service Management Tool?!?

Twitter helped reduce critical incidents from one a week to one every three months, writes ITSMWatch guest columnist Jason Druebert of BT Professional Services.
Tags: services, social networking, networking, marketing, e-Mail

Doing More with Less: IT Framework Integration

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international

Ten Things They Don't Want You to Know About ITIL v3

Well, fifteen things actually but it didn’t sound as catchy, writes ITSM Watch columnist Rob England.
Tags: Microsoft, IBM, marketing, HP, CA