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Twitter ... As an IT Service Management Tool?!?
ITIL Article Published May 8, 2009
Twitter helped reduce critical incidents from one a week to one every three months, writes ITSMWatch guest columnist Jason Druebert of BT Professional Services.
Tags: services, social networking, networking, marketing, e-Mail
Doing More with Less: IT Framework Integration
ITIL Article Published Apr 17, 2009
Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international