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IT Service Management No Longer Just an 'IT Thing'
IT Service Management News Article Published Sep 22, 2014
ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow
Breaking Down Silos - An ITIL Imperative
ITIL Article Published Jun 24, 2010
IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, process improvement, silos
Is the ITIL Fad Fading?
ITIL Article Published Mar 26, 2010
The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT/Business Alignment, process improvement