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Say What ... Changed? (aka, How'd That Happen?!?)
ITIL Article Published Mar 18, 2010
Having a better understanding of what changed aids not only IT operations but also information security and reduces risk, writes ITSMWatch columnist George Spafford.
Tags: CIO, change management, CMDB, Spafford, risk
How to Mitigate the Risk of Failed Changes, Part II
ITIL Article Published Jan 4, 2010
Success is based on stated change objectives, writes ITSMWatch columnist George Spafford.
Tags: change management, ITIL, ITSM, Spafford, risk
How to Mitigate the Risk of Failed Changes, Part I
ITIL Article Published Dec 11, 2009
So long as change processes are ignored risk will be ignored, too, writes ITSMWatch columnist George Spafford.
Tags: change management, ITIL, ITSM, Spafford, risk