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ITIL: Open Source vs. Commercial

As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues.
Tags: open source, security, services, software, economy

Doing More with Less: IT Framework Integration

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international