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Putting the 'Service' Back Into IT Service Management - Part II

By David Mainville -

ITIL Article Published Jul 23, 2010

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal

Putting the 'Service' Back Into IT Service Management - Part I

By David Mainville -

ITIL Article Published Jul 17, 2010

IT Management Daily Newsletter

Organizational Improvement Through a Best Practice Approach
Achieving IT Service Goals Through Best Practices
Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
A Fool With A Tool Is Still A Fool!
Seven Steps to Improved Incident Handling
CMDB: The Catch-All Catch Phrase
CFIA in 4 Easy Pieces
Optimizing ITSM And Data Center Implementations, Simultaneously
Causality and IT Service Management

Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
How to Set Up Successful SLAs
E-commerce and User-Centric Identity Management
ITSM And The Utility Computing Puzzle
ISO20000 and ITIL
The Role of Application Monitoring in ITIL
ITIL and the CMDB: Think Small?
Competing Vendors to Develop CMDB Standards
Easing IT Burdens with On-Demand Software

IT Vendors Need to Make ITIL Actionable
Logic Communications 'Gets' ITSM
French ITSM Terminology Officially Determined
Axios Celebrates Global First for BS15000 Certification
Gateway Book to ITIL Version 3 Has Arrived
ITSM News Round Up for October 2010
Bush Earmarks $60B for IT
ItSMF China Set Up in Beijing
itSMF and Local Interest Groups
IT Service Management Newsletter Name Change