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Putting the 'Service' Back Into IT Service Management - Part II
ITIL Article Published Jul 23, 2010
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal
Putting the 'Service' Back Into IT Service Management - Part I
ITIL Article Published Jul 17, 2010
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal