More articles related to service catalog
How to Solve the Service Catalog Conudrum
There needs to be a standard, writes ITSMWatch guest columnist Ivanka Menken of The Art of Service.
Tags: ITIL, ITSM, service catalog, Menken
Who Owns the Service Catalog? - Part II
Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in
Who Owns the Service Catalog? - Part I
Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in
6 Steps to Setting Up a Manageable Service Catalog
Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.
Tags: ITSM, Forsythe, service catalog, service management
Demystifying The Confusing Service Catalog
Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.
Tags: ITIL, service catalog, Arraj, IT service management
ITIL v3: Service Catalog Should be Front and Center
Two years on and we're still not there, writes ITSMWatch columnist Rob England.
Tags: ITSM, service catalog, England, ITIL v3, ITIL v2
Service Desk at Core of ITSM Initiatives
Enterprises are achieving cost savings and operational efficiencies through consolidation, process improvement and deployment of more robust technologies.
Tags: best practices, ITSM, service catalog, service desk