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CA Brings Consumerlike Experience to Enterprise IT Services

CA Service Management empowers users with easily consumable anytime, anywhere service support.
Tags: Google, CA, DropBox, CA Technologies, service desk, service management

Using the Service Desk as a Single Point of Contact

Extending the IT service desk to handle more than just IT calls will net real business benefit, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: Best Practice, Spafford, service desk

Service Desk at Core of ITSM Initiatives

Enterprises are achieving cost savings and operational efficiencies through consolidation, process improvement and deployment of more robust technologies.
Tags: best practices, ITSM, service catalog, service desk