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Breaking Down Silos - An ITIL Imperative

By George Spafford -

ITIL Article Published Jun 24, 2010

IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, process improvement, silos

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