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More articles related to soft skills

Chicken Soup for IT Service Management Soul

By Eric Spiegel -

ITIL Article Published Dec 3, 2010

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in

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