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ITIL: Open Source vs. Commercial
ITIL Article Published Oct 14, 2009
As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues.
Tags: open source, security, services, software, economy
What ITIL Doesn't Cover
ITIL Article Published Jun 25, 2009
There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesnt even fully describe IT Service Management.
Tags: software, management, IT, ITSM, ITIL v3