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ITIL: Open Source vs. Commercial

As ITIL continues to gain converts, more and more support software is becoming available. Which is better open source or commercial? The debate continues.
Tags: open source, security, services, software, economy

What ITIL Doesn't Cover

There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.
Tags: software, management, IT, ITSM, ITIL v3