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More articles related to Suntiva

Chicken Soup for IT Service Management Soul

By Eric Spiegel -

ITIL Article Published Dec 3, 2010

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in

5 Steps To Achieving a Successful ITIL Assessment

By Eric Spiegel -

ITIL Article Published Sep 9, 2010

You can use these steps to either get started with ITIL or improve your existing practices, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, IT value, Suntiva, Assessments

IT Management Daily Newsletter

Organizational Improvement Through a Best Practice Approach
Achieving IT Service Goals Through Best Practices
Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
A Fool With A Tool Is Still A Fool!
Seven Steps to Improved Incident Handling
CMDB: The Catch-All Catch Phrase
CFIA in 4 Easy Pieces
Optimizing ITSM And Data Center Implementations, Simultaneously
Causality and IT Service Management

Business Technology Management Standard
ITSM & Teamwork Run Data Centers Better
How to Set Up Successful SLAs
E-commerce and User-Centric Identity Management
ITSM And The Utility Computing Puzzle
ISO20000 and ITIL
The Role of Application Monitoring in ITIL
ITIL and the CMDB: Think Small?
Competing Vendors to Develop CMDB Standards
Easing IT Burdens with On-Demand Software

IT Vendors Need to Make ITIL Actionable
Logic Communications 'Gets' ITSM
French ITSM Terminology Officially Determined
Axios Celebrates Global First for BS15000 Certification
Gateway Book to ITIL Version 3 Has Arrived
ITSM News Round Up for October 2010
Bush Earmarks $60B for IT
ItSMF China Set Up in Beijing
itSMF and Local Interest Groups
IT Service Management Newsletter Name Change